Registration
All information related to the booking of the course & accommodation including flight details (Flight number and Time of Arrival/Departure) is to be received by Gateway School of English (GSE) not later than 4 days prior to arrival.
There are no Registration Fees.
Payment of Fees
Fees must be paid in full prior to the first day of school. GSE reserves the right to reject a student for tuition and accommodation for failing to settle full payment upon the stipulated day.
Fees are quoted in EURO. Payment may be made in EURO or in USD or GBP at the rate of exchange on the date received.
Cancellation Policy
All cancellations must be made in writing and are subject to the following:
- There are no cancellation fees if the cancellation is received within one week prior to arrival.
- In the case of cancellations made less than one week prior to arrival there is a cancellation fee of 50% of the tuition and accommodation fees.
Withdrawal Policy
No fees will be refunded for:
- any student terminating the course after arrival
- any student terminating the accommodation after arrival
- any student failing to attend activities or classes
Fees are not transferable.
Complaints
In the event of a dispute between an individual student and the School, procedures are in place to facilitate the resolution of the dispute. Any complaint should be first made to the GSE School Principal. Each complaint will be fully investigated. If the matter is not resolved the student should complain in writing during the duration of the course. GSE cannot be held liable for any complaint received after the student’s departure.
Public Holidays
Lessons are held as usual on public holidays which fall on a weekday except for the 25th of December and the 1st of January.
Class Level
All new students are required to take a GSE placement test. Students will be placed in the appropriate level according to the result of the placement test. Should a student be found to be at a lower level, the School reserves the right to place the student in a class of a suitable level until the appropriate level is reached. The student is given the opportunity to discuss this matter with the Director of Studies whose decision will be final.
Students may change their study level if this is agreed by the teacher and the Director of Studies.
Lessons Timetable
Although lessons are usually held according to the timetable shown in the course description, GSE reserves the right to change lesson times at its discretion.
Course Certificate
At the end of every course the student will be awarded a Certificate of Attendance stating the level of achievement and the duration of the course provided that he/she attends at least 80% of the lessons.
Supervision
Unaccompanied students under 18 years of age are not provided with supervision when they are out of GSE school/residence premises and host families except when they are on a School organized activity or excursion.
Liability
GSE, its employees and its representatives are not liable for personal injury and/or loss or damage to personal property on the school and residence premises whether as a result of fire, burglary, theft or otherwise. This condition also applies to public and private places including school trips and excursions.
Whilst GSE provides assistance to its students at all times, the school directors, management and staff will not be liable for decisions taken by the local authorities.
Conduct and discipline
In the case of expulsion from the School, GSE will immediately inform the Authorities concerned that the individual has been expelled; this may result in the individual’s repatriation from Malta.
In the case of proven criminal offence or flagrant misconduct, GSE reserves the right to expel any student.
Students are expected to behave in an orderly manner during their stay. Any willful damage to GSE property or personnel will be treated as gross misconduct. In the case of such misconduct the student and/or his/her parents or guardian will be held personally responsible for rectifying the damage caused and GSE reserves the right to expel the student.
GSE school and residence buildings are located in a prestigious residential area and students are expected to maintain good relations with neighbours by behaving in an appropriate manner. Behaviour that impairs the comfort of other persons living in the same building or in neighbouring buildings may result in immediate expulsion.
Possession and/or consumption of alcohol is strictly prohibited on GSE school / residence premises. Failure to comply may result in expulsion.
In the case of expulsion no refund will be given. Repatriation will be at the full expense of the student and/or his/her parents or guardian.
Smoking is permitted in all the open spaces of the GSE school / residence premises. Smoking indoors is not permitted and students are obliged to abide by this regulation.
Students who are under 18 years of age are obliged to abide by ‘curfew’ times unless GSE receives a written consent by their parents stating otherwise.
Urgent Medical Attention
If costs are incurred by the school on behalf of a student requiring urgent medical attention in Malta, GSE reserves the right to be fully reimbursed immediately for such costs. If a student is known to be suffering form a serious medical condition or psychological disorder which was not disclosed upon enrolment, GSE reserves the right to terminate its services to the individual concerned, and to inform the Authorities of this termination. GSE will not, in such cases, be responsible for the cost of repatriation.
Force Majeure
GSE is not liable in the event where it is unable to fulfill any service to which it is contractually bound because of fire, natural disaster, unusual adverse weather conditions, acts of government, labour disputes or other reasons which are outside its control.
Agents
All the above terms are applicable to direct students and agents unless variations are expressly agreed between the agent and GSE in writing.